Operations designed for the organisation you're becoming
I work inside mission-driven organisations to untangle the systems and processes that have outgrown their original design. Close enough to see it. Far enough to question it.
- Process design and review
- Knowledge management
- Remote team operations
- Tool and system transitions
You might recognise
some of these
- Your team has grown, but the processes haven't kept up. The accumulated complexity is slowing you down.
- You have invested in powerful tools or systems that are not yet living up to their promise.
- Documentation exists, but managers are still the bottleneck for moving work forward.
- A new hire takes weeks to become productive because there's no clear path in.
- Something clearly needs to change, but no one has the bandwidth to step back and figure out what.
How I work
Insight through proximity.
I provide immediate value on your urgent operational needs while building a first-hand understanding of how your systems actually function in practice. That means noticing the things that only become visible from inside: the normalised workarounds, the accumulated complexity, and what's worth keeping versus what can be left behind.
The hands-on work varies by organisation: past examples include candidate screening, data work, stakeholder communication, KPI tracking, research, and event coordination.
Every engagement ends with something your team can keep using, whether that's a restructured process, clearer documentation, or a system that no longer needs a person to hold it together.
Phase 1
Jump in and contribute immediately
I start by joining your team in doing what needs doing right now. That might mean getting into a tool or a piece of documentation, or it might mean reinforcing the hands-on day-to-day work. This is how I build the context that no briefing document could give me.
Phase 2
Diagnose from the inside
Once I know how things actually work, I can see what's worth keeping and what isn't. Growing organisations tend to add complexity layer by layer rather than going back to first principles. I help untangle that.
Phase 3
Leave something useful behind
Recommendations framed as options, restructured processes, or documentation your team can actually use. Most of all, your team will feel lighter, with tools and processes supporting their work instead of getting in the way of it.
What I do
Specific problems, concrete improvements
Process design and review
Existing processes that have grown too complex, or new ones that need to be built from scratch. I question what's worth keeping and what should be redesigned rather than patched again.
Knowledge management
Documentation that doesn't exist, isn't used, or is scattered across too many places. I build guides and reference materials that fit how people actually look for information when they need it.
Remote team operations
New hires can't find what they need, the same questions come up repeatedly, and managers become the bottleneck. I put in place the communication norms and structures that let teams work without routing everything through a person.
Tool and system transitions
Migrating to a new ATS, knowledge base, or project management tool. I learn the new system deeply, including its limitations and workarounds, and set it up in a way that actually fits how your team works.
About me
Eugenia Albano
Improving the world has been a key motivation since I was young. Noticing how people are shaped by their environments, paired with the desire to see the impact of my work first hand, led me to study geography and urban planning.
Working with non-profits early in my career brought a question into focus: is this actually helping? Discovering Effective Altruism gave me a rigorous framework to begin answering it. I got involved in the community straight away, but figuring out where my skills could best contribute professionally took longer.
I started where I was and spent over a decade building through doing, the last five years of which in a formal project and people management role, where I co-lead a remote team of 70 people across three locations and coordinated a portfolio of 1,000+ tasks and projects.
That work made me realise that the satisfaction I get from fixing broken systems comes from the same place as what originally drew me to study urban planning: the desire to create environments where people can do their best.
Get in touch
Let's see if there's a fit
If something on this page sounds like a problem you're dealing with, the best next step is a short call. No preparation needed.
Pick a time that works for you.
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